Career
Leverage your career through our network
Leverage your career through our network
Junior Technical Support (Bandung)
iSeller
This job is no longer accepting applications
See open jobs at iSeller.See open jobs similar to "Junior Technical Support (Bandung)" Intudo Ventures.IT, Customer Service
Bandung, West Java, Indonesia · Indonesia
Posted on Jul 2, 2025
About the Role
We are looking for a Junior Technical Support team member who will be responsible for device installation, troubleshooting, and providing timely support to customers at their outlets. You will play a crucial role in ensuring smooth device setup and addressing technical issues while maintaining service quality and responsiveness.
Responsibilities
- Perform installation and testing of hardware devices at customer locations according to SOP and schedule.
- Troubleshoot hardware issues and provide timely solutions both remotely and on-site.
- Respond promptly to technical support requests in alignment with SLA requirements.
- Coordinate with internal teams to resolve customer challenges efficiently.
- Report work progress, issues, and resolutions regularly to the supervisor.
- Document installations, issue resolutions, and updates using internal tools or CRM systems.
- Support senior team members and contribute to the overall success of the technical support operations.
Qualifications
- 1–2 years of experience in technical support or a related field.
- Experience in device installation and hardware troubleshooting.
- Familiarity working in SLA-driven environments.
- Strong problem-solving and multitasking skills in handling technical issues.
- Basic understanding of CRM systems and support tools.
- Excellent communication skills for coordination with team and customers.
- Willingness to work in a fast-paced, customer-focused environment.
This job is no longer accepting applications
See open jobs at iSeller.See open jobs similar to "Junior Technical Support (Bandung)" Intudo Ventures.