Hallo everyone, de Braga by ARTOTEL is looking for Guest Service Associate.
Job description as below information :
- To be available at all times to deliver service beyond expectation.
- Maintain the positive appearance, proper grooming and keeps tidy.
- Responsible for smooth check-in, check-out, posting all transactions and reporting.
- Pays full attention to guest’s demands, especially when dealing with handling any complaint. Shall always try his / her best to put her / himself in the guest’s position. If guest problem can not be solved, refers to the superior directly.
- Has good knowledge of hotel information and ARTOTEL programs, rate structure, activities, product, housekeeping and front office tasks and procedures.
- Arrange all pick-up / transfer services.
- Handle wake-up call requests.
- Prepare and organizes handling of group check-in and check-out.
- Respond promptly, completely and cheerfully to all guest questions, problems, and requests. It is the Front Desk clerk’s responsibility that all above is followed up if tended to by other employees / departments for example connecting room, room moving or incognito.