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Front Desk Officer
Artotel Group
This job is no longer accepting applications
See open jobs at Artotel Group.See open jobs similar to "Front Desk Officer" Intudo Ventures.
Jakarta, Indonesia · South Jakarta, South Jakarta City, Jakarta, Indonesia
Posted 6+ months ago
About ARTOTEL Group
We are home to one-of-a-kind hospitality and lifestyle brands that are unlike any other. A universe of experiences where we create moments of wonder for travelers in their journey with us whether they're just staying, dining, playing, or shopping. Within our diverse and distinct collections are stories waiting to be explored.
Job Descriptions
Front Desk Attendants performing their daily tasks at the Front Office are playing an important role in forming a quality image of the hotel as the guest’s first impression, when coming to the reception area. The manner in which a Front Desk attendant performs his / her duty has a tremendous effect on the guests’ perception of the hotel.
Responsibilities
- Maintain a positive appearance, proper grooming and keep tidy.
- Responsible for smooth check-in, check-out, posting all transactions and reporting.
- Has good knowledge of hotel information and ARTOTEL Group programs, rate structure, activities, product, housekeeping and front office tasks and procedures.
- Good knowledge of reservation, room availability, peak season or fully booked.
- Pays full attention to guest’s demands, especially when dealing with handling any complaint.
- Arrange all pick-up / transfer services/ any reservation request.
- Handle any room request or other package and collaborate with other departments.
- Respond promptly, completely and cheerfully to all guest questions, problems, and requests.
- Ensure the guest understands and is informed properly with any hotel regulations.
- Able to operate the switchboard in the operator room in case of replacement needed and daily rolling.
Qualifications
- High school diploma or equivalent; additional hospitality training or certification is a plus.
- Previous experience in a front desk or customer service role, preferably in a hotel or hospitality environment.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in using hotel management software and Microsoft Office Suite.
- Ability to remain calm and professional in high-pressure situations.
- Good problem-solving skills and attention to detail.
[This vacancy is for ARTOTEL Group Talent Pool]
This job is no longer accepting applications
See open jobs at Artotel Group.See open jobs similar to "Front Desk Officer" Intudo Ventures.