Strategic AM - PH

Xendit

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Manila, Philippines

Posted 6+ months ago

Xendit provides payment infrastructure across Southeast Asia, with a focus on Indonesia, the Philippines and Malaysia. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.

Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator.

Xendit provides payment infrastructure across Southeast Asia, with a focus on Indonesia and the Philippines. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.

Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across in SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator.

The Role

The Account Management team is a highly consultative group that owns the relationships with Xendit’s largest and fastest growing customers. As a Strategic Account Manager, you are the main point of contact for senior executives at established and complex enterprises. You are the customer's internal advocate and it is your responsibility to understand their unique needs, drive adoption of Xendit offerings, and work across internal product teams to inform the next generation of user-focused payment tools.

We’re looking for a natural relationship builder who can manage both day-to-day conversations as well as high-level strategic discussions focused around driving revenue for both our users and Xendit.

Outcomes

Builds Strong Customer Relationships

Act as the primary point of contact of customers
Expand PIC network within customer’s organization to unlock new opportunities
Develops a consultative relationship with customers

Manages and Grows a Healthy Account Portfolio

Determine customer’s needs and goals and collaborate with them to implement solutions
Monitor and manage customer’s portfolio health through regular account planning and execution of initiatives
Perform regular business reviews with customers with primary goals of providing performance updates, determining short/medium/long term plans, and gather feedbacks and suggestions

Champions Excellence

Identify opportunities to improve customer satisfaction with Xendit’s products and services and collaborate with internal teams to bring these suggestions to life
Work as part of the team to develop strategies for scale and growth
Do whatever it takes to make Xendit succeed

What we’re looking for

Behaviors

You are willing and able to...

confidently and effectively speak with C-level executives
think and explore ways to improve Xendit’s business relationship with its customers
have a knack for working well with a wide range of people, both internally and externally
have a natural curiosity as to how businesses work, and will be an advocate for our top customers
can operate in a highly ambiguous and fast-paced environment - you're willing to try something new, and fail fast
show a passion for Payments, Finance, Software and Startups

Experience

You’re someone who…

has 2-3 years experience in client-facing roles
has 2-3 years experience in pitching payment solutions to clients
is great at technical troubleshooting and comfortable with technical terms
can understand APIs and able to clearly explain this to customers
can understand complex enterprise requirements by mapping out current versus ideal payment journey and piecing together business, operational and technical requirements to come up with the best solution for the customer