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Customer Relation Internship
Populix
Customer Service
West Java, Indonesia · Jakarta, Indonesia · West Jakarta, Kebonjeruk, West Jakarta City, Jakarta, Indonesia · Indonesia
Posted on Jul 3, 2025
About us:
Populix is a consumer insights platform that helps businesses connect with its database of respondents and provides them with insights to better understand the preferences of Indonesian consumers. Populix has a pool of over 1,000,000 diverse, readily accessible, and highly qualified respondents across Indonesia. Its products range from intensive research studies to simple surveys and can be arranged on a project or subscription basis. Focusing on Indonesian consumers being super sticky to their phones, Populix facilitates a diverse range of data collection methods via its mobile app.
Responsibilities
- Respond to and resolve user inquiries via a CRM tool and email.
- Document user interactions and feedback.
- Contribute to the improvement of customer relation strategies and/or experience.
- Communicate clearly and effectively in writing, and empathize with users.
- Participate in team meetings and training sessions.
- Perform other administrative duties as needed.
- Report technical problems to the support team.
Qualifications
- Based in Jabodetabek
- Fresh graduates or current students are welcome.
- Excellent verbal and written communication skills in English.
- Strong interpersonal and problem-solving skills.
- Ability to work independently and as part of a team.
- Detail-oriented and organized.
- Familiarity with Intercom/Zendesk/other CRM tools are preferred.
- Customer-facing experience is a plus.
Other notes
- You are expected to work at the office occasionally (3-4 times a month).
- You must own your own laptop.
Benefits
- Gain practical, real-world experience in customer relationship management and develop essential professional skills within a dynamic and supportive team environment.
- This is a paid internship opportunity.
