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Operations Vertical Owner Intern
Operations · Intern
Posted on Nov 13, 2026
About The Role
The Operations Vertical Owner Intern will be part of the Pinhome Service team, supporting operational management, workforce development, and service provider productivity across various service verticals. This role offers hands-on experience in managing and optimizing the blue-collar workforce, specifically Service Providers (SPs), while ensuring operational effectiveness and service quality. You will work closely with HRGA and operational teams to support SP management, training and onboarding, engagement initiatives, performance monitoring, and workforce productivity, while improving operational processes and analyzing workforce data to identify opportunities for continuous improvement.
What You Will Do
B2B Supply Management:
- Identify and block calendars for 1P SPs assigned to B2B operations.
- Source SP leads and coordinate training schedules.
- Support training administration and documentation.
- Consolidate B2B payroll data, including applicable deductions.
Maintain SP Productivity
- Monitor SPs with frequent cancellations or leave requests.
- Conduct follow-ups to identify underlying issues and improve SP productivity.
- Document findings and escalate recurring issues to the relevant Operations PIC for further action.
SP Gathering, Engagement, Reactivation & One-Day Activation (1P to 3P)
- Support the preparation of presentation decks and materials for offline engagement activities.
- Deliver presentations and facilitate information-sharing sessions during SP engagement activities.
Training & Onboarding Deck Improvement
- Develop and incorporate new training materials relevant to operational needs and policy updates.
- Review and revise existing training and onboarding materials to ensure accuracy, clarity, and relevance.
Operations Data Monitoring & Insights
- Monitor and analyze SP operational performance data on a weekly and monthly basis.
- Translate operational data into actionable insights and recommendations to identify improvement opportunities and drive SP productivity initiatives.
What You Will Need
- Final year undergraduate student or bachelor's degree graduate in Human Resources, Business, Industrial Engineering, or a related field.
- Available to work from the office at least 3 times per week (Tuesday, Thursday, and Friday).
- Willing to work from our training centers in Tebet and Gading Serpong.
- Strong interpersonal and communication skills, able to communicate effectively with blue-collar workforces, particularly Service Providers (SPs).
- Has a genuine interest in working with and understanding blue-collar workforces, with an approachable, adaptable, and people-oriented personality.
- Eager to learn, proactive, and willing to take on new challenges in a fast-paced operational environment.
- Tech and AI savvy, with the ability to leverage digital tools and technology to improve work efficiency.
- Strong problem-solving, organizational, and analytical skills.
About The Team
Pinhome Home Service is dedicated to addressing everyday household needs—ranging from home cleaning, furniture care, and car washing, to air conditioning maintenance and even massage services—so that homeowners can enjoy comfort and peace of mind in their own homes.
