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Sales Ops Intern
Pinhome
Sales & Business Development, Operations
South Jakarta, South Jakarta City, Jakarta, Indonesia
Posted on Feb 10, 2026
About the role
This role supports daily mortgage operations and monitoring activities to ensure smooth execution and SLA performance. The intern will work closely with the Mortgage Ops team to handle operational tasks, data updates, reporting, and daily coordination with mortgage partners (Agents) during the internship period.
What You Will Do
Support daily mortgage operations, including operational checks and monitoring
Assist with Mortgage Consultant supervision (attendance tracking, scheduling support, and updates)
Perform data updates and reporting across internal systems (e.g., Retool, databases, trackers)
Monitor transaction pipelines progress and assist with reporting
Conduct daily engagement with mortgage outbound partners to monitor pipelines and status updates
Ensure operational data accuracy and timely updates to support SLA performance
Support After-sales brokerage coordination, reporting and transaction recording
What You Will Need
Final-year student or fresh graduate from Business, Finance, Economics, Management, or related fields
Comfortable with operational and administrative work on a daily basis
Detail-oriented and high accuracy in data handling and reporting
Able to work with multiple trackers and internal tools (e.g., spreadsheets, dashboards, internal systems)
Good communication skills for daily coordination
Able to follow processes, timelines, and SLA-driven tasks
Basic understanding of mortgage / banking processes is a plus (but not mandatory)
Proactive, responsible, and able to work independently with supervision
About the team
You will be joining the Mortgage Operations & Brokerage Support team, which plays a key role in ensuring smooth mortgage processes and post-transaction operations. The team works closely with internal stakeholders, banks, Mortgage Consultants (MCs), and Agents to monitor pipelines, maintain SLA performance, and ensure data accuracy.
As an intern, you will work directly with experienced team members and gain hands-on exposure to end-to-end mortgage operations, daily monitoring, and cross-functional coordination in a fast-paced environment.
