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Key Account Manager
Kargo Technologies
Sales & Business Development
Jakarta, Indonesia
Posted on Dec 26, 2025
Responsibilities
- Manage and grow key shipper accounts to drive sustainable business growth.
- Develop and execute account strategies to strengthen long-term partnerships.
- Ensure account profitability through effective pricing, cost awareness, and negotiation.
- Monitor overall account performance including revenue, margin, and payment status.
- Coordinate closely with Finance and Operations teams to ensure timely collections and smooth payment processes.
- Build and maintain strong relationships with key decision makers and stakeholders.
- Identify upselling and cross-selling opportunities within existing accounts.
- Collaborate with internal teams to ensure high-quality service delivery and customer satisfaction.
- Prepare regular account performance reports and conduct business reviews with clients.
- Handle account issues, escalations, and service-related challenges in a timely and professional manner.
- Bachelor’s degree in Business, Management, Marketing, or a related field.
- Minimum 3–5 years of experience in Key Account Management, Sales, or B2B relationship management.
- Experience in logistics, supply chain, e-commerce, or transportation industry is a strong plus.
- Strong commercial mindset with proven experience managing revenue, margin, and collection targets.
- Excellent negotiation, communication, and stakeholder management skills.
- Able to analyze account performance, pricing, and profitability.
- Highly result-oriented, structured, and comfortable working with targets and KPIs.
- Strong problem-solving skills and ability to manage multiple accounts simultaneously.
- Fluent in English and Bahasa Indonesia is a must.
