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Customer Success
Kargo Technologies
Customer Service, Sales & Business Development
South Jakarta, South Jakarta City, Jakarta, Indonesia · Jakarta, Indonesia
Posted on Jun 5, 2025
Responsibilities
- Act as the primary point of contact for customers regarding shipment updates, inquiries, and issue resolution.
- Coordinate with internal teams and external vendors (e.g., shipping lines, customs agents) to ensure smooth and timely deliveries.
- Handle documentation and administrative tasks related to freight forwarding and shipping.
- Monitor and track shipments to provide proactive updates to customers.
- Resolve any service or delivery issues efficiently and professionally.
- Maintain accurate customer records and shipping information in the system.
- Provide after-sales support and ensure high levels of customer satisfaction.
- Assist in improving customer service processes and reporting performance metrics.
- Minimum 1–3 years of experience in customer service, preferably in the logistics or freight forwarding industry.
- Familiarity with shipping documentation, customs clearance, and import/export procedures.
- Excellent communication and problem-solving skills.
- Strong attention to detail and ability to multitask under pressure.
- Proficient in Microsoft Office and logistics management software/tools.
- Customer-focused with a positive attitude and a team-oriented mindset.
- Ability to work in a fast-paced and dynamic environment.
- Fluency in English is a plus.
