Commercial Support (Team Project)

Andalin
Andalin

Customer Service

Balikpapan, Balikpapan City, East Kalimantan, Indonesia

Posted 6+ months ago

About Andalin

As technology advances at a faster pace every day, international trade has become much more borderless and competitive. Andalin is a technological company in logistics and international trade with a one-stop platform that integrates various services such as shipping, customs clearance, international trading, etc. By connecting all of our services in our ecosystem. Andalin is committed to making international business more effortless, more accessible, and more trustworthy.

With a Customs Brokerage and International Freight Forwarding license, Andalin has served hundreds of companies in Indonesia through its platform, including well-known brands such as Wings Group, Kawan Lama Group, Kino, Rentokil, and REDAChem.

Our high-quality service, expertise, and cutting-edge technology are the reasons why we’re trusted by hundreds of companies in Indonesia. We have covered more than 150 cities and 200 ports worldwide. We can help you easily expand your business globally wherever you want to do business. Our global network of partners is always ready to help.

We value people with 'never full' mindset. Andalin's team comprises of diverse, dedicated and engaged professionals that embrace an open-minded culture where everyone can learn from anyone, no matter who you are and what you do. As long as your cup is not full, this is the perfect place where you will be able to learn, develop, experiment and innovate.

If the above sounds exciting and you are eager to build something meaningful in your career, a legacy you would later be proud of, then we're thrilled to learn more about you. Please do connect with us!

Requirements:

  • Min. D3 all major & having experience in end to end logistics services and deep understanding in export/import, custom clearance, freight forwarding procedures & warehouse handling experience is preferred
  • Willing to work with rotating shifts
  • Have a leadership and to be able lead a team
  • Domiciled in Berau
  • Able to work under pressure and meet the deadlines
  • Expert or having knowledge in terms of administration, microsoft office, logistics process flow & inventory management also WMS system

Responsibilities:

  • Ensure the quotation request from the shippers is filled out correctly
  • Choose the right freight forwarders to arrange the shipment for the shippers
  • Maintan good relationship with freight forwarders and shippers
  • Ensure each specified SOP in working area is implemented
  • Make report on work result & targets every week
  • On site supervision & management to all staff NSG (warehouse that cust use in Berau)
  • Staff provision for inbound & outbound goods, including document checking, visible damage checking, loading & unloading of containers or truck at warehouse quantitative verification.
  • Receipt & countersigning of inbound & outbound documentation (if necessary documentation of visible damages or missing parts). documentation & preparation of claims against insurance company (transport agents or shipper) if necessary.
  • Administrative receiving, put away, storage, cross docking if any, picking & shipping).
  • Supervision outbound transportation
  • Regular stock opname & report by weekly & monthly.

Working hours : 1 shift operation (Monday - Friday & Saturday), Sunday Off Monday - Friday // 08:00 - 17:00 Saturday // 08:00 - 13:00 Sunday day off